The Geeks still have my computer!

It has been a week and a half since I took my beloved PC to the Geek Squad to be de-trojaned. They told me they would call with an update, but given the amount of time that had elapsed, I decided to call in this afternoon to see what, if anything, was happening. On the first call, I let the phone ring six times before giving up. When I tried calling again an hour later, I let the phone ring ten times before giving up. I will try again tomorrow and if I don't speak to a human being, I will drive down to Best Buy in person to ask about my computer. I'm nearing two weeks without my studio here!