Oh man. I actually repair / clean / rebuild computers on the side and charge very, very little!
When I worked for Pitt's tech support department, the general consensus was "punish the stupid people". They *purposefully* took forever with repairs and overcharged people like crazy when they did work on the side.
The same principles have been applied to the Geek Squad and others like it. I have a friend who ended up there and he has told me about the ridiculous overcharges, slow repair times and grossly incompetent staff.
There have even been instances where the staff has planted things in peoples PCs so that they will eventually have to return and have it fixed again. They do get bonuses / commission for much of their work. It's just like crooked car repair people.
I seriously hope you get yours back soon and without any further problems. In the future, if you have any issues, please do not hesitate to ask me. I have been helping people with their PCs for over 10 years.
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When I worked for Pitt's tech support department, the general consensus was "punish the stupid people". They *purposefully* took forever with repairs and overcharged people like crazy when they did work on the side.
The same principles have been applied to the Geek Squad and others like it. I have a friend who ended up there and he has told me about the ridiculous overcharges, slow repair times and grossly incompetent staff.
There have even been instances where the staff has planted things in peoples PCs so that they will eventually have to return and have it fixed again. They do get bonuses / commission for much of their work. It's just like crooked car repair people.
I seriously hope you get yours back soon and without any further problems. In the future, if you have any issues, please do not hesitate to ask me. I have been helping people with their PCs for over 10 years.